Refund policy
Return & Refund Policy
We have a 30-day return window, meaning you have 30 days after receiving your item to contact us regarding any issues with your order.
Please note that refunds are generally not allowed. Refunds will only be issued if the product you receive is defective, damaged, incorrect, or has a manufacturing deficit.
Eligibility for Returns
To be eligible for a return due to a defective or incorrect item, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Report an Issue
To report a defective, damaged, or incorrect item, please contact us at admen@signaturoz.com within 30 days of receiving your order.
If your request is approved, we will provide instructions on how and where to send your item.
Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at admen@signaturoz.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. Once the issue is verified, we will arrange a full refund or replacement, depending on the situation.
Exceptions / Non-Returnable Items
We do not accept returns or refunds for:
- Sale items
- Gift cards
- Items that are not defective or damaged
Exchanges
If you wish to exchange an item, you may request an exchange by contacting us. Exchanges will only be considered if the product received is defective or incorrect.
European Union 14-Day Cooling-Off Period
If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with EU consumer protection laws.
The item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase.
Refunds
Refunds are only issued for approved cases involving defective, damaged, or incorrect products.
Once we receive and inspect the returned item, we will notify you whether the refund has been approved. If approved, the full refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at admen@signaturoz.com.